FAQ
Coffee Quality & Clean Coffee
What makes Northern Waters Coffee different?
Northern Waters Coffee combines premium specialty coffee with a commitment to quality, freshness, and third-party testing. Our coffees are carefully selected and roasted to deliver exceptional flavor while meeting high standards for purity and quality.
Is your coffee tested for mold and mycotoxins?
Yes. Our coffee is sourced through partners that provide third-party testing for mold, mycotoxins, and other contaminants. We believe great coffee should taste great and give you confidence in what you’re drinking.
What does “clean coffee” mean?
For us, clean coffee means a focus on quality sourcing, careful roasting, and third-party testing for contaminants such as mold and mycotoxins.
Why should I care about mold-free coffee?
Coffee is an agricultural product, and like many crops, it can be exposed to mold and contaminants during growing, processing, storage, and transportation. We choose coffees that undergo third-party testing because we believe quality and transparency matter.
Where is your coffee roasted?
Our coffee is freshly roasted in small batches by our roasting partner and shipped directly to customers to maximize freshness.
Freshness & Ordering
How fresh is the coffee when it arrives?
Your coffee is roasted shortly before shipment and delivered fresh to your door. Unlike coffee that may sit on store shelves for months, our coffee is roasted to order.
Do you offer whole bean and ground coffee?
Most of our blends are available in both whole bean and ground options. Check each product page for available selections.
How should I store my coffee?
Store your coffee in a cool, dry place away from direct sunlight. Keep the bag sealed between uses. Avoid refrigeration or freezing for everyday use.
Shipping
How long does shipping take?
Most orders are processed within a few business days and shipping times vary based on location. You’ll receive tracking information as soon as your order ships.
Do you ship throughout the United States?
Yes, we currently ship throughout the United States.
Why is shipping separate from the coffee price?
Coffee is shipped fresh directly from our roasting partner. Shipping costs help ensure your coffee arrives quickly and in peak condition. (If you buy three or more coffee products, your shipping is free!)
Brand Story
What is Northern Waters Coffee?
Northern Waters Coffee was inspired by the lakes, forests, campfires, canoes, and quiet mornings of the North Woods. Our goal is to bring a little of that experience to every cup.
Where is Northern Waters Coffee based?
Northern Waters Coffee is based in Madison, WI and inspired by the lakes and forests of the North Woods of Northern Wisconsin and Upper Michigan.
Guarantee
What if I’m not satisfied with my coffee?
If you’re not satisfied with your purchase, please contact us. We want every customer to have a great experience and we’ll work with you to make it right.